Online Chat
(w/Edison)
Text Message
Shortcuts
Outage
Info
Help
Center
Online Chat (w/Edison)
Text Message Shortcuts
Outage Info
Help Center
Hi! I’m Edison, Your 24×7 Virtual Support Agent
Need Help? Click on the chat icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our business hours.
Monday – Friday 8am – 5pm CT, Saturday 10am – 2pm CT
Help Center
My Account
Change PIN
To change your PIN, click on My Account, log in, from the navigation menu select Account Information. Change the PIN in the PIN field and tap Submit. You’ll know the change is complete when you see the “Updated Successfully” message at the top of the page.
Forgot PIN
To locate your PIN, click on My Account, then log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the Submit button.
Need Proof of Service
For proof of service, click My Account to log in, and from the navigation menu select Account Information. Take a screenshot of your service account details including service address, start date and service status.
What are Pogo Perks?
Pogo customers are automatically enrolled in our Pogo Perks program for free. Each month you’ll earn 50 Pogo Points that you can redeem for savings on items you already buy, or once you have saved 300 Pogo Points, spin the Pogo Perks prize wheel to win a gift card or account credit.
Redeem Perks
Visit Pogo Perks and login to redeem your Pogo Points for savings on items you buy every day. Spin the Pogo Perks prize wheel to win either a gift card or account credit once you have saved up 300 Points.
Update Email
To update your email address, click on My Account to log in, then select Contact Information from the navigation menu. Enter your new email address in the email field and click to save.
Customer Service Email
Pogo Energy’s customer service email address is [emailprotected]. We’ll reply to your request within 1-2 business days.Tip: include your PIN number (found in your Account) and check your spam box for our response.
Update Phone
To update your phone number, click on My Account to log in, then select Contact Information from the navigation menu. Enter your new phone number in the mobile phone field and click to save.
Customer Service Phone Number
Pogo Energy’s customer service phone number is 888.764.6669. For faster service, you can chat with a live agent online. Open a chat, type your name (press enter), then type AGENT. You can also email us at [emailprotected].
Payments
Get Barcode
For a link to a barcode:
· Open the online chat with Pogo in the bottom right corner of this page, type your name (press enter), and type BARCODE.
· Text the word BARCODE to 24197 from the phone number associated with your account.
· Click on My Account and log in, click Recharge Now, then tap the Learn More button.
· Call 888.794.6669 option 3, then option 2, to get a text with a link to the barcode.
Cash Locations
To find a cash location near your home, visit Pogo Cash Locations and enter your address or zip code in the Search Location field.Or, click the Use Location button to find the cash payment locations near your current location.
Cash Recharge
· Cash payment locations require either a barcode or your Pogo Energy account number.
· Search Pogo Cash Location to find a cash payment location near you.
· Text BARCODE to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.
· Open an online chat with us in the bottom right corner of this page, enter your name (press Enter), and type BARCODE to receive a link to the barcode associated with your Pogo account.
· Click on My Account to log in, then select Recharge Now, then click Learn More.
· Click on My Account to log in and view your account number on the dashboard.
Online Recharge
To recharge your account online:
· Click on My Account to log in, then click Recharge Now.
· Use Express Pay to Recharge your account. Enter the mobile phone number or email associated with your Pogo Energy account, click Next to enter your credit card information.
Phone Recharge
To recharge your account over the phone, call 888.764.6669 then select option 3.
Deferred Payment Plan
DPP balance
To know your current DPP balance:
· Open the online chat in the bottom right corner, type your name (press enter), and type BAL.
· Text BAL to 24197 from the phone number associated with your account.
· Click on My Account to log in and click DPP History to see your recent DPP activity.
· Call 888.764.6669 then select option 2.
Get a DPP
· Open the online chat in the bottom right corner, type your name (press enter), and type DPP.
· Text DPP to 24197 from the phone number associated with your account.
· Call 888.764.6669 option 4, then select option 1.
Pay off a DPP or pay down a DPP
To change the percentage amount of your recharge that is applied to your DPP balance, call 888.764.6669 and select option 4, then option 2. The percentage must be entered as a whole number and must be between 20-100%.
NOTE: Any changes made to the percentage will remain in place for all future recharges or until the percentage is changed again.
Remove a Switch Hold
To update the percentage of your payment that is applied to your Deferred Payment Plan (DPP) balance to 100%, call 888.764.6669 select option 4 then option 2. Once a payment that is greater than or equal to the current DPP balance is made to your account, 100% of the payment will be applied to the DPP balance. As soon as the DPP balance is paid in full, we will automatically send a request to the TDU to remove the switch hold on your address, which usually takes 2-5 hours. Thanks for your patience while the TDU removes the switch hold.
Why is there a Switch Hold?
When you set up a Deferred Payment Plan (DPP) with us, a switch hold is added to the active service locations on your Pogo Energy account.
What is a Switch Hold?
A switch hold means that you are not permitted to switch to another electric service provider until your Deferred Payment Plan (DPP) is repaid to Pogo Energy in full.
Text Us for Instant Account Information
Reply to your daily text message from Pogo Energy, or text 24197, with one of these keywords
to receive real time assistance or account information.
BAL
Not sure how much is in your service balance? Text BAL and we’ll send your current Pogo service account balance.
BARCODE
Text BARCODE to get your barcode to use for cash payments. FYI, barcodes are refreshed periodically.
DPP
Need a little help? Just text DPP to request a Deferred Payment Plan with us. There’s no fee, no interest, and no credit check.
LAST
Can’t remember the amount of your last recharge? Text LAST to get the most recent amount recharged to your Pogo account.
RECHARGE
Ready to recharge your Pogo account? Text RECHARGE and we’ll send you links and info to help you recharge your account.
OUTAGE
Oh no! In case of power outage, text OUTAGE to get information on how to report a power outage to your TDU.
MOVE
Moving soon? Text MOVE to learn how to take Pogo with you when you move to your new home!
HELP
Need a hand but aren’t sure how to contact us? Text HELP for a link to contact Pogo quickly.
PERKS
Text PERKS to learn about the Pogo Perks Program. Plus, your Pogo Perks Points never expire!
START
Want in the loop? When you text START to 24197, you subscribe to all Pogo Energy messages via SMS text message.*
STOP
Want out of the loop? Just text STOP to unsubscribe from all Pogo Energy messages sent via SMS text message.
SWITCH HOLD
What the %&$* is a switch hold?!? Text SWITCH HOLD to get all the details about switch holds and what to do if you have one.
ASSIST
Have a question about which text keyword shortcut to use? Text ASSIST to get a list of our Pogo text keyword shortcuts.
HOLIDAY
What holidays is Pogo and/or your TDU closed? Text HOLIDAY for a list of holidays Pogo and/or your TDU is closed or has limited hours.
Report Power Outages to Your Local
Transmission & Distribution Utilities (TDU)
Pogo’s TDU FAQ
Go to TDU FAQ >
Enroll Now
Chat with Us
*Message and data rates may apply. Pleaseloginto your account to change your communication preferences to email only if you no longer wish to receive required messages from Pogo via text message. We send daily account updates and other required information (like DPP confirmation information) via your preferred communication method. Reply HELP to text messages for account assistance. Reply STOP to text messages to stop receiving marketing messages via text message. If you have text messaging selected as a preferred communication method in your account, you may still receive text messages from Pogo as required by law. Please see ourTerms of Serviceand ourPrivacy Policyfor more information.
